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SmartLock Knowledgebase
1. SmartLock dongle not detected?
2. SmartLock dongle support for Windows 10 and USB 3.0 ?
1. SmartLock dongle not detected?
The SmartLock dongle is a HID compliant device, so in theory it does not require a driver since it uses the Microsoft internal HID driver. It should be just plug 'n' play.

However, it is possible that the Windows HID Input Service is not started, or that the HID files are missing or corrupted. 

Firstly, on XP we recommend installing the service pack SP2, see

On Windows XP Home and sometimes on Professional, the HID service by default is not started, so you may need to start the service manually. To do this, open the Services dialog in the Administration Tools in the system Control Panel, right-click on the HID Input Service in the list of services and select start.

If that does not resolve the problem, check that all of the following files are present in the \\windows\system32\drivers folder:


If all of theses files are present, try replacing them with the same files from the HID zip file. It is suggested that you first save the original files in a backup directory.
2. SmartLock dongle support for Windows 10 and USB 3.0 ?
The SmartLock dongle supports Windows 10 and USB 3.0 ports.

However, some customers have experienced a problem using the dongle with USB 3.0, whereby the dongle is not recognised. This problem is resolved by changing a BIOS setting.

In the BIOS on the PC, change the setting "USB EHCI Port Debug" from the default value of "Disable" to "Enable". After changing the setting a reboot of Windows is required.
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