1. SmartLock dongle not detected?
The SmartLock dongle is a HID compliant device, so in theory it does not require a driver since it uses the Microsoft internal HID driver. It should be just plug 'n' play.
However, it is possible that the Windows HID Input Service is not started, or that the HID files are missing or corrupted.
Firstly, on XP we recommend installing the service pack SP2, see
http://www.microsoft.com/windowsxp/sp2/default.mspx
On Windows XP Home and sometimes on Professional, the HID service by
default is not started, so you may need to start the service manually. To do this, open the Services dialog in the Administration Tools in the system Control Panel, right-click on the HID Input Service in the list of services and select start.
If that does not resolve the problem, check that all of the following files are present in the \\windows\system32\drivers folder:
Hidusb.sys
Hidclass.sys
Hidparse.sys
If all of theses files are present, try replacing them with the same files from the
HID
zip file. It is suggested that you first save the original files in a backup directory.
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